Tenant FAQs

Applicants

• How can I view available rental properties managed by RTP Properties NC?

  You can view our available rental listings on our website or by contacting our leasing office to inquire about current vacancies.

• What are the application requirements to rent a property through RTP Properties NC?

  The application requirements typically include completing a rental application, providing proof of income, a credit check, rental history, and identification. Requirements are 620+ Credit score. Income to be 2.5X of the rent. No evictions, no criminal history.

• Is there an application fee, and how much is it?

  Yes, there is an application fee to cover the cost of $80. Also, a $150 admin fee before moving in. If the application needs additional verification, additional fees may apply.

• Can I apply for a property before viewing it in person?

  We recommend scheduling a viewing of the property before applying. However, in some cases, pre-applications might be accepted. Please contact our office for guidance.

• What is the typical lease term offered by RTP Properties NC?

  Lease terms vary by property. Generally, we encourage leases of 1 year minimum, but there might be flexibility depending on the property and situation.

• Are pets allowed in rental properties managed by RTP Properties NC?

  Pets are allowed with certain restrictions and fees. Please inquire about the specific pet policy for the property you are interested in.

• How long does it take to process an application?

  Application processing times can vary based on factors such as the completeness of the application, verification of information provided, and landlord references. We aim to process applications as efficiently as possible.

• What if I have a low credit score or limited rental history?

  RTP Properties NC considers various factors during the application process. A low credit score or limited rental history may not automatically disqualify an applicant. Additional security deposit, documentation and a co-signer might be considered.

• Are there income requirements to rent a property managed by RTP Properties NC?

  Yes, there are typical income requirements. Applicants are generally required to provide proof of income which is 2.5X the rent. Specific income requirements vary by property.

• Can I apply to rent a property if I have a previous eviction on my record?

  Past evictions may affect the application process, but each application is considered individually. RTP Properties NC reviews various factors, including the circumstances surrounding previous evictions.

• Is renters' insurance required to rent a property through RTP Properties NC?

  Yes. If the tenant does not supply proof of renters insurance within 48 hours of moving in, RTP Properties NC will apply and bill the policy to your account. Please inquire with our office about specific insurance requirements for the property you're interested in.

• How can I schedule a viewing of a property?

  You can schedule a viewing through our website or request a showing through any third party location, such as Zillow, Apartments.com, or others. An email will be sent with the details to schedule a showing and a link to an application.

• Are there any restrictions on the number of occupants allowed in a rental property?

  Occupancy limits are set based on local housing regulations and property specifications. Please inquire with our office regarding specific occupancy restrictions for the property you're interested in.

• What happens after my application is approved?

  Once your application is approved, you will be required to sign a lease agreement and provide the security deposit within 48 hours and any other necessary fees before moving in.

• How do I contact RTP Properties NC if I have additional questions about the application process?

  You can contact our leasing office during business hours via phone or email for any further inquiries or assistance regarding the application process.

Residents

• How do I submit a maintenance request for my rental unit?

  You can submit maintenance requests through our online resident portal or by contacting our maintenance hotline at 877-787-7879 option 1. We prioritize and address maintenance concerns promptly. We encourage you to submit maintenance requests through our online portal. Only emergency maintenance requests will be attended to after 5pm EST. Otherwise, we will address your issue the next business day.

• What are the acceptable methods of rent payment?

  RTP Properties NC offers various payment options including online payments through the resident portal, cashier’s check, or money order. Personal checks or cash are not accepted. Please inquire for specific details.

• How can I renew my lease agreement with RTP Properties NC?

  We will notify you 60 days before your lease expires with options for renewal. You can express your interest in renewing the lease through the resident portal or by contacting our leasing office.

• What is the process for reporting emergencies outside of office hours?

  For emergencies such as flooding, fire, or a major security issue, please call our 24/7 emergency hotline immediately at 877-787-7879 option 1. This number is available in your lease agreement and posted in common areas.

• How can I have pets in the rental property managed by RTP Properties NC?

  Pet policies vary by property. Please refer to your lease agreement or contact our office to inquire about specific pet policies and any associated fees or restrictions.

• What should I do if I want to move out of my rental unit?

  We encourage you to submit move-out requests on the portal well in advance and refer to your lease agreement for specific move-out procedures and required notice periods. We'll guide you through the process.

• How can I update my contact information or add/remove occupants on the lease?

  You can update your contact information or request changes to the lease by contacting our office directly or sending an email. Any changes to the lease or occupants may require approval and documentation.

• Are there rules or guidelines for common areas within the property?

  Yes, we have rules and guidelines for common areas to ensure a pleasant living environment for all residents. Please refer to your lease agreement or contact our office for details.

• What steps should I take if I have a noise complaint or concerns about a neighbor?

  First, we encourage residents to address concerns directly with their neighbors. If the issue persists, you can contact our office to report the problem, and we'll take appropriate action.

• How often are property inspections conducted by RTP Properties NC?

  We conduct periodic property inspections to ensure the upkeep of the property. You will be notified in advance of any scheduled inspections. A move-in inspection will be free of cost but additional inspections will incur a cost. Please contact our office for details.

• What utilities are included in my rent, if any?

  Utility inclusions vary by property. Refer to your lease agreement or contact our office for details about which utilities are included or billed separately.

• Can I make alterations or modifications to my rental unit?

  RTP Properties NC strictly prohibits any alterations or modifications to the rental units. If any alterations or modifications are done, COME BACK TO THIS VERBIAGE!!!

• What happens if I need to break my lease agreement?

  Breaking a lease may have financial and contractual implications. Please refer to your lease agreement and contact our office to discuss options and potential penalties.

• How do I contact RTP Properties NC for general inquiries or assistance?

  You can reach our office during business hours by phone, email, or visit us in person. For after-hours emergencies, please call our 24/7 emergency hotline for immediate assistance at 877-787-7879 option 1.